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Business
travellers are being warned to look out for
car rental rip-offs. The rise in complaints
by clients about supplementary invoicing by
car hire companies is up by 20 per cent with
the biggest area of dispute being alleged damage
to vehicle.
Leamington-based Travel Management Group claims
the rule appears to be "charge if the damage
looks recent" regardless of firm evidence
incriminating the last renter.
Fuel is another source of complaint with renters
receiving supplementary invoices whether or
not they have returned vehicles with a full
tank. Dropping off cars in a different
location is fine if arranged beforehand and
agreed in writing but TMG has warned travellers
to avoid a drop-off at a location other than
the pick-up point. Dropping off a car
in a different country is to be avoided above
all.
David Moore, director of business travel operations
at TMG, said: "Renters should check for
damage at the start of the hire period and allow
time for a thorough inspection in the presence
of the the rental agent when the car is returned.
"It is also advisable to obtain written
confirmation of no damage and a full fuel tank
from the rental agent." "People
should keep a sharp look-out for any additional
charges creeping on to their credit card statement."
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