A Warwickshire sports team is competing in Europe
for a 25th successive season - but does not really
want it to make the headlines.
The
Travel Management Group, based in Leamington,
is an internationally-renowned corporate travel
specialist.
It
caters for all the travel needs of a string
of blue chip companies, both domestically and
across the globe, but it is better known for
its sporting services.
The
company, which employs more than 60 staff, has
a sports division which specialises in football
travel - and has taken at least one team into
Europe for every single season since it was
founded.
This
year it is looking after the travel arrangements
of Birmingham and Fulham - but has just won
the business travel accounts for Aston Villa
and Blackburn.
Ian
Dunwoody, the founder and now chairman of TMG,
says the long-running success of the firm has
been down to not relying on any single sector.
He
said: "We have always believed in having
a mixed business. It's like an oil tanker which
has various watertight compartments. If one
gets holed, then the others keep the ship afloat.
"We
are known for sport because of the high profile
of football and also the names we have looked
after, but while it has been 80-90 per cent
of the fun, it has never been more than around
15 per cent of the business.
"It
is also a turbulent sector which can rely on
results and there is no way I would want to
risk the security of our staff on the accuracy
of a free-kick or the judgement call of a referee."
But
in the last 25 years they have catered for the
needs - and whims - of 34 clubs including Arsenal,
Manchester United, Chelsea and Newcastle, as
well as England supporters, and currently organises
the Asia Trophy for the Premier League.
That
TMG has its roots in Leamington is courtesy
of the fact the town was a major centre in the
travel industry.
In
the 1960s Thomson bought Lunn Poly and John
Camkin Travel and merged the two, making its
national headquarters in the town.
That
also brought Ian Dunwoody together with another
travel veteran, George Dick, and the two have
worked together ever since, aside from one period
of separation when the former started TMG, putting
him in direct opposition to the latter eponymous
firm.
But
that schism ended in 1995 when the two businesses
merged.
The
duo are still very much involved in the business
but they have developed a team of younger managers
who have now graduated to board level.
In
an industry not renowned for having to hand
out long service awards, TMG has kept a very
steady team of staff, something Dunwoody believes
is essential.
"If
members of staff are expected to work hard and
deliver the highest standards possible, then
they have to feel a real part of the team,"
he added.
"We
might not be the biggest player in the market,
but I think we value our staff and their contribution
to the business more than most other companies
and that has paid off in terms of loyalty and
continuity.
"That
does not always mean it has been easy. The travel
industry is a very good barometer of the economy.
We probably get wind of a coming downturn around
18 months before it really hits, and we were
impacted.
"When
we realised that we were in for a testing time
we decided to go to the staff council which
represents all the divisions of the company
and said we could work through the problem together
or we might have to slim down staff numbers.
"Unanimously
they decided to take the former path of action.
Fortunately we are now through that phase and
are chalking up some very good figures."
In
fact the firm has won £2.5 million worth
of new contracts in the last six months with
companies involved in the medical, finance and
logistics sectors.
It
has also invested heavily to keep its systems
at the cutting edge of the industry.
"We
have always been at the head of the game technologically
and I think that combined with a more "traditional"
approach to levels of service and customer care
have stood us in very good stead," Dunwoody
added.
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